API Center/Edit Basic Settings of Agent Group
 
 

Edit Basic Settings of Agent Group

POST
https://api.itniotech.com/v3/cc/seatGroup/basicSetting
Edit basic settings of agent group.
 
Request Parameters
Parameters Description Required Required
voiceGroupId Primary key id (voice group) Yes Integer
callinStrategy Incoming call strategy: 1-allocation based on idle time, 2-allocation based on number of accesses, 3-allocation based on agent group agent priority, 4-polling allocation No Integer
timeoutTransferSec Incoming call timeout transfer timeout seconds Clear the last settings for Empty No Integer
callinAutoAnswerSec Seconds for automatic answering of incoming calls Clear the last settings for Empty No Integer
wrapUpTime Cleaning up time after speaking Clear the last settings for Empty No Integer
timeoutIdle Automatically set to break after timeout transfer, number of times Clear the last settings for Empty No Integer
timeoutWaitSec Customer incoming call timeout waiting timeout seconds No Integer
turnSeatRing Transfer agent ringtone（Upload incoming call ring return parameters：fileName） No String
labelName Array tag name Cannot be repeated. Maximum number: 10. Length: 20. Override by value. Clear the last settings for Empty No List<String>
displaySwitch Switch for displaying recording files of call records recorded by the phone, 0-on, 1-off Yes Integer
encryptNumber Number encryption, 0-on, 1-off Yes Integer
fsNode FS node: SG_FS-(Singapore node) USA_FS-(United States node) UAE_FS-(United Arab Emirates node) No String
 
Request Sample
Request URL:
    https://api.itniotech.com/v3/cc/seatGroup/basicSetting
Request Method:
    POST
Request Headers:
    Content-Type: application/json;charset=UTF-8
    Sign: 05d7a50893e22a5c4bb3216ae3396c7c
    Timestamp: 1630468800
    Api-Key: bDqJFiq9
Request Body:
{
    "voiceGroupId":5000047,
    "callinStrategy": 4,
    "callinAutoAnswerSec": 5,
    "timeoutTransferSec": 45,
    "wrapUpTime": 20,
    "timeoutIdle": "",
    "timeoutWaitSec": 60,
    "turnSeatRing": "turnseatring-template/120250106d88d71eb084746fcb7c77a4922d82ed1.mp3",
    "labelName": [],
    "displaySwitch": 0,
    "encryptNumber": 1,
    "fsNode": "SG_FS"
}
 
Response Parameters
Parameters Description Required
status status code，0 is successful. For other failures, please refer to the interface response code String
reason Failure reason description String
data This method returns empty String
 
Response Sample
{
    "status": "0",
    "reason": "success",
    "data": null
}
 
Response Status Code
status Description
0 Success
-1 Authentication error
-2 Authentication error
-16 Timestamp expires
-18 Port program unusual
-20 Data existing
-22 Parameter exception
-23 Data caps
-63 There are agents under this agent group. Please remove the agents before performing this operation.
-71 You can no longer create new tags. You need to delete the tag and add it again. (Tag names cannot be repeated)
-72 Please enter the label name (within 20 characters)!
Delete Incoming Ring of Agent Group
Add Agent Team Leader

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